Shipping Policy

Kaleon Wallpaper is owned and operated by Kaleon PTY LTD.

Thank you for shopping at Kaleon Wallpaper, this shipping policy applies to all products offered and published by Kaleon Wallpaper on the website:

• https://kaleonwallpaper.com

(Hereinafter referred to as “Kaleon Wallpaper”).

Kaleon Wallpaper is committed to deliver the product in perfect condition at the address indicated by the customer in the checkout page. In order to optimise delivery, we thank the customer for indicating an address in which the order can be delivered within normal business hours.

• Kaleon Wallpaper delivers domestically within Australia and internationally worldwide.

Kaleon Wallpaper orders are shipped and delivered on business days (Monday – Friday – 8 AM – 5 PM). For security reasons, Kaleon Wallpaper will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.

• Kaleon Wallpaper offers free shipping on orders within Australia.
• For international orders, shipping costs will depend on the place of delivery of the order and will be calculated and shown at checkout.
• All orders will be shipped from Sydney, Australia.

Kaleon Wallpaper may on occasion and as a result of special offers, promotions and special days, offer free shipping on some or all products. Free shipping will be applied to the order at checkout.

All orders will have a production time of 3 – 7 working days.

Orders are not processed on weekends and major holidays. Please keep in mind that may be extended during holidays, launches, restocks, limited edition releases and promotions.

Note: Order processing times and shipping times are different.

Delivery times will depend on the place of delivery of the order and the times established by the shipping companies.

Shipping times shown in this policy and on the website are approximate and may depend on the place of delivery of the order.

Once the order has been shipped, you will receive an email including the tracking number of your order. Be sure to track your order using the tracking number we provide. We are not responsible for lost or stolen packages. If your package has been lost or stolen, please contact the respective shipping company according to the tracking number provided or contact us through our contact information for further assistance and information.

Please note that for international orders (orders outside Australia), customs duties may apply depending on the customs laws of each country. The buyer is responsible for payment of any customs duties that may be imposed on your package upon entry into the destination country. Please check the customs situation in your country regarding the importation of goods and the collection of customs duties before placing an order, as Kaleon Wallpaper cannot provide you with this information. Kaleon Wallpaper is not responsible for the payment of any customs duties that may apply to your international orders, nor is Kaleon Wallpaper responsible for packages returned or undelivered due to non-payment of such duties. Payment of any duties that may apply to your package is the sole and exclusive responsibility of the customer.

Kaleon Wallpaper is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Furthermore, Kaleon Wallpaper is not responsible for delays related to the courier service itself. Unfortunately, we have no control over these delays. Transit time does not include Saturdays, Sundays or holidays.

If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned and extra charges may apply for shipping costs.

Kaleon Wallpaper will not be responsible or reimburse for lost or undelivered packages due to incorrect, inaccurate or outdated delivery addresses.

It is the buyer’s responsibility to ensure that the delivery address they provide during the checkout process is current, correct and accurate. Before completing the checkout process, please ensure that you provide a correct, current and accurate delivery address.

If your order is not delivered due to incorrect, inaccurate or outdated delivery addresses and the order is returned to our premises, we reserve the right to charge you for additional delivery charges or to terminate this contract and issue a refund with the discounted value of the delivery.

Kaleon Wallpaper recommends customers provide a secure delivery address, for example your home or place of employment. Kaleon Wallpaper is not responsible for packages lost or stolen due to unsafe delivery addresses.

Each delivery is considered to have been made from the moment Kaleon Wallpaper makes the product available to the buyer, which is made possible by the control system used by the courier company when the status of the order changes to “completed” or “delivered”.

If you have questions about this shipping policy, please contact us through our contact page.